We aim to fulfill all orders as soon as possible. We offer a cost-based shipping system. Domestic orders are shipped via USPS Priority Mail or UPS Ground. International orders are shipped via either USPS Priority or UPS World Expedited. Customers will be notified of a proper tracking number for your order once it has been fulfilled.
Please note delivery times may vary depending on location, and we do not guarantee these delivery times due to third-party factors beyond our control. We also ask our international customers to kindly provide a telephone number when placing your orders. This will help tremendously in making sure orders are cleared through customs and arrive in your hands in a proper time frame.
For International Orders: If you refuse your package/s based on either not being able to retrieve from UPS access point or after multiple attempts to be contacted by UPS per their protocol, and then it is returned to Sender, we are under no obligation to issue a refund and you forfeit the items. For Domestic USA Orders: If you refuse your package/s based on either not being able to retrieve from UPS access point or after multiple attempts to be contacted by UPS per their protocol, and then it is returned to Sender, we will issue you a refund for the item/s only and keep the shipment fee for restock. If you would like to then have it resent, you will be charged a shipping fee.
Returns or Exchanges may be done within 14 days from purchase date. We kindly ask that all valid returns must be in unworn condition with attached tags and packaging. M5 SHOP will not accept any returned merchandise without prior written communication and approval by M5 SHOP. Upon inspection and approval, Exchange or Store Credit will be provided, No Refunds.
All sale items, discounted and promotional merchandise, including any discount/promo codes used are FINAL SALE and are ineligible to be returned or exchanged.
All charges incurred as the result of an exchange or return (ie. shipping, duties, and taxes) are the customer’s responsibility. In the case of an exchange the customer will be required to pay an additional re-shipping fee.